Next-Gen Email Response Automation

Backed by 20 years of Customer Service experience
‍Effortless to integrate
Supercharged by AI

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Merlin - next gen email response automation

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Challenges
We all understand that email communication is important but it’s difficult.
Less Reputation
Less Trust
Less Success
Lead to Customer Dissatisfaction
01
Inconsistency
Varied response styles and experience levels cause uneven service quality
02
Misallocated Efforts
Valuable time is spent on repetitive queries instead of complex and business crucial issues
03
Limited resources
Agents can only handle so many emails, limiting their efficiency, but scaling the team is costly and slow.
Merlin is designed to
Merlin - designed to understand your customer enquiries, comprehend business logic and generate precise & clear email responses
Automate communications
Speed up the response time
Focus on what's important
How does it work?
Discover how Merlin transforms your email support
Merlin - define context of customers' enquiries and how to respond to generate automated email responses
01 Define the context
Customers' common enquiries (intents) and how to respond
02 Predict & Classify
What and how based on the defined context
Merlin - predict customer enquiries for automated email response generation
Merlin - automatically generate precise & accurate email responses
03 Response Generation
With our own state-of-the-art proprietary LLM
04 Human Approval
Approve & send the response if Merlin did well, if not, change the prediction or directly edit the response
Merlin - have full control over automatically generated email responses
Continuous Learning
Train Merlin specifically to your data
Complete Automation
Measure Melrin’s performance and start the full automation
How does it work?
Discover how Merlin transforms your email support
01 Define the context
Your customer groups (who), common enquiries (what) and how to respond (how)
02 Predict & Classify
Who, what and how based on the defined context
03 Response Generation
With our own state-of-the-art proprietary LLM
04 Human Approval
Approve & send the response if Merlin did well, if not, change the prediction or directly edit the response
Continuous Learning
Train Merlin specifically to your data
Complete Automation
Measure Melrin’s performance and start the full automation
Integration steps
Integrating Merlin can be done in minutes!
01
Register
02
Connect your inbox
03
Define your customers' enquiries and how to handle them
04
Let the magic begin!
Custom integration
You need something more customised? Don’t worry, Merlin can work with anything.
Our Clients have shared that they saw significant value with Merlin
up to
0
%
More handled emails
up to
0
%
Less time spent per email
average
0
%
Emails automated
Help your team move faster, be more responsive, and feel less stressed. Get back valuable time for what matters most.
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AI
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Automation
People
Leads
Email
Operations
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“Our mission is to put the transformative power of AI into the hands of users, improving efficiency and reducing costs along the way.”
Josh Yang
CEO & Founder
Have a question or need assistance? Or you would like a demo? Reach out to us via email at contact@mlytica.com or the contact form below. We're eager to assist you in transforming your customer support.
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